CASE STUDIES

InsightWorks CASE STUDIES

InsightWorks delivers structured, data-driven solutions across public health, compliance oversight, workforce development, and government modernization. The following case studies reflect anonymized client engagements and measurable outcomes across state, county, and federally funded initiatives.

Featured Cases. Data-Driven Strategy. Measurable Public Impact.

Community Needs Assessment

Equity-Based Community Planning

InsightWorks led a multi-county Community Needs Assessment integrating demographic modeling, stakeholder voice, and GIS-based service gap mapping to guide long-term funding and program strategy.

Impact Highlights:

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Title IV & Title VI Compliance

Federal Civil Rights Readiness

A statewide agency engaged InsightWorks to conduct a full Title VI program review and compliance audit, strengthening documentation integrity and federal oversight readiness.

Impact Highlights:

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Statewide Professional Development

Governance & Compliance Training at Scale

InsightWorks designed and delivered a statewide professional development initiative to standardize governance practices and strengthen regulatory execution across regional divisions.

Impact Highlights:

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County Salary Review

Compensation Modernization & Pay Equity

A county government engaged InsightWorks to conduct a comprehensive salary benchmarking and pay equity review across 180+ job classifications.

Impact Highlights:

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BE BRAVE Initiative (HRSA Multi-State)

Nationally Recognized Public Health Execution

InsightWorks supported implementation of a federally funded, multi-state COVID-19 vaccine initiative spanning 11 counties across two states.

Impact Highlights:

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Community Needs Assessment & Equity-Based Service Prioritization

Client Type:

Regional Community Services Authority (Southeastern U.S.)

Engagement Focus:

Community Needs Assessment (CNA) and Strategic Equity Planning

Challenge

A multi-county public agency required an updated Community Needs Assessment to guide resource allocation, improve service targeting, and strengthen federal grant competitiveness. Existing data sources were fragmented, and leadership sought a defensible planning framework grounded in both analytics and lived community experience.

InsightWorks APPROACH

InsightWorks led a mixed-methods assessment integrating quantitative rigor with stakeholder voice. Our team conducted:

  • Demographic and socioeconomic trend modeling
  • Service gap and utilization analysis
  • Equity-centered community survey deployment
  • Focus groups across priority popula&ons
  • GIS mapping of high-need service corridors

Key Deliverables

  • CNA Report with actionable investment priorities
  • Equity and access gap framework
  • Priority population profiles and forecasting
  • GIS-informed underserved area maps
  • Implementation roadmap aligned with funding cycles

Results & Impact

  • Survey participation exceeded target benchmarks by 42%
  • Agency adopted 5-year equity service strategy based on findings
  • CNA supported successful justification for $6.8M in new program funding
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Title IV & Title VI Compliance Review and Federal Readiness

Client Type:

State Transportation and Infrastructure Agency (Mid-Atlantic)

Engagement Focus:

Title IV and Title VI Civil Rights Program Review

Challenge

A statewide agency required an independent compliance review to ensure its Title VI program documentation, service equity analysis, and nondiscrimination processes met federal oversight standards.Leadership needed an audit-ready framework capable of withstanding federal review and public scrutiny.

InsightWorks APPROACH

InsightWorks conducted a structured compliance evaluation including:

  • Policy and governance documentation audit
  • Equity impact assessment of service distribution
  • Language access and public involvement review
  • Complaint procedure evaluation
  • Risk-based corrective action planning

Key Deliverables

  • Full Title VI Program Review Package
  • Compliance Gap and Risk Register
  • Corrective Action Plan (CAP) Toolkit
  • Federal monitoring readiness documenta9on set

Results & Impact

  • Reduced compliance exposure across 12 key risk domains
  • Improved documentation integrity and reporting consistency
  • Agency achieved successful readiness posture for upcoming federal review cycle
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Statewide Professional Development & Governance Training Program

Client Type:

State Program Administration Division (Northeast)

Engagement Focus:

Professional Development and Compliance Capacity-Building

Challenge

A state agency overseeing complex multi-site service delivery required standardized training to strengthen governance consistency, documentation culture, and regulatory execution across regional teams.

InsightWorks APPROACH

InsightWorks designed and delivered a statewide workforce development initiative focused on:

  • Project governance and accountability systems
  • Grant compliance and monitoring readiness
  • Evidence-based reporting and performance controls
  • Risk mitigation and internal controls
  • Equity-informed operational delivery

Training was delivered through leadership workshops, toolkits, and implementa4on playbooks.

Key Deliverables

  • Governance and Compliance Training Curriculum
  • Monitoring templates and documentation tools
  • Post-training competency evaluation framework
  • Sustainability plan for ongoing internal learning

Results & Impact

  • Trained 250+ staff and managers statewide
  • Improved monitoring performance scores by 30% within one quarter
  • Standardized governance practices across 7 regional divisions
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County Government Salary Review & Compensation Benchmarking

Client Type:

County Government Human Resources Department (Southeastern U.S.)

Engagement Focus:

Salary Review, Pay Equity, and Classification Modernization

Challenge

A county government required an updated compensation study to address labor market pressures, internal pay equity concerns, and workforce retention challenges across multiple departments.

InsightWorks APPROACH

InsightWorks conducted a comprehensive compensation and benchmarking analysis, including:

  • Job classification and role alignment review
  • External benchmarking across peer jurisdictions
  • Pay compression and advancement diagnostics
  • Equity analysis across job families
  • Implementation scenarios and fiscal modeling

Key Deliverables

  • Countywide Compensation Benchmark Report
  • Pay Equity and Compression Findings
  • Modernized Salary Structure Recommendations
  • Budget-neutral and phased implementation options

Results & Impact

  • Benchmarked 180+ job classifications
  • Identified actionable compression adjustments across 22 critical roles
  • Delivered an implementation roadmap supporting long-term retention planning
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BE BRAVE Initiative – HRSA Multi-State Public Health Program

Client Type:

Federally Funded Public Health Consortium (Multi-State)

Engagement Focus:

HRSA-Funded COVID-19 Vaccine Outreach, Compliance Reporting, and Survey Innovation

Challenge

A federally funded, multi-state COVID-19 vaccine empowerment initiative required high-volume outreach, real-time documentation, and structured compliance reporting across an expansive service footprint.

The program spanned 11 coun'es across South Carolina and New Jersey and required standardized performance infrastructure aligned with U.S. Department of Health & Human Services HRSA requirements.

InsightWorks Leadership Role

Under Dr. Coppáge’s leadership, BE BRAVE required coordinated execu.on across multiple jurisdictions, including workforce deployment, operational controls, and performance accountability systems.

Tools and Opera8onal Infrastructure

InsightWorks supported the development and deployment of a multi-state implementation model, including:

  • A bilingual 60-person outreach workforce operating across both states
  • Weekly concurrent vaccination outreach events
  • Formal partnerships with health systems and community-based organizations
  • Financial incentive distribution framework ($25–$50 giK cards)
  • Multilingual outreach campaigns (English, Spanish, Creole)
  • Field verification protocols requiring signature capture and photo upload
  • RADICS platform deployment for secure, real-time intake and documenta.on

Survey Optimization and Call Center Innovation

HRSA required post-vaccina.on surveys to be completed within a 15-minute observa'on window following vaccination.

To improve par.cipa.on, Dr. Coppáge designed and implemented an integrated mul.lingual call center model:

  • Field specialists captured participant signatures and uploaded vaccination proof into RADICS.
  • Call Center staff verified documentation immediately.
  • An outbound call was dispatched in the participant’s preferred language before the observation window expired.
  • Surveys were administered live by phone.
  • Participants received a real-time digital incentive link.

Operational Breakthrough

Through this redesign, a process HRSA anticipated would require 15 minutes was reduced to approximately:

  • 1.5–2 minutes per participant

Activities and Performance Management

Program execution included:

  • Con.nuous workforce training and field development
  • Management of thousands of multilingual survey interactions
  • Weekly audit and verification of collected data
  • PhD-level analytical review of trends and compliance metrics
  • Seamless upload of validated outputs into the HRSA reporting system

Results & National Standing

Under Dr. Coppáge’s leadership, BE BRAVE achieved:

  • First ordinal ranking for survey completion and data quality
  • Top performance among an eight-member HRSA cohort
  • A scalable operational model for future multi-state public health delivery
Download Case Study